Should i trust hotels com

I called hotels. They said I would be receiving a full refund and I only received partial. They expected me to cancel within 48 hours but how could I do that if I had booked the hotel the same day. I am very disappointed on how hotels. They did not offer me to change to another hotel. Instead I had to use a different site to book a different hotel that night.

I will not be using this site again as they have people working for them who promise customers they will be receiving a full refund and I did not. Do not book through hotels. They charged me Contacted their customer service and they basically told me so what. We just made Never do business with motels. Tried to get help resolving an issue and was given nothing but the runaround for over a month. I finally contacted the Better Business Bureau and they finally replied, but their resolution was pathetic.

I will never use Hotels. My deceased wife booked our stays and Hotels. They have not even replied. Every airline was glad to help but hotels. Booked a room last minute while traveling a long distance not thinking a Super 8 would be as filthy as the one we walked into. I will never book through them again. They will steal your money at any opportunity. They refused. Will not Be doing business with Hotels. Will tell others about our awful experience. I made a reservation through the website Hotels.

After 3 hours of trying to get in touch with the Hotels. Everything in the city closed at and we couldn't even buy water for our family, so we ran out of water. In the room, there was no water for our guests 4 stars. After entering the elevator did not work and we were given a room on the top floor and one of the children has a disability and cannot climb stairs.

We had to carry her. The next day we waited for breakfast and a lady came and slammed the door with a small basket of bread and a liter of milk and they said it was just that not even napkins , no coffee table, nothing. We asked the Hotels. I spent 4 hours with them in a chat and they promised me that the supervisor would call me in 30 minutes.

After 2 hours I connected again with them and the person told me that in 10 days it would solve. How can I stay in the middle of the street without a hotel to stay in, with 2 children being one with a disability? Is this at least human???? It lists deals from over , hotels around the world. Free hotel rooms: Travelers receive one free night for every 10 they book. Group discounts: Hotels. Negotiation tool: The negotiation tool at Hotels.

Last-minute deals: Hotels. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Sign up to receive our free weekly newsletter. I will do everything in my power to tell people what they are actually about.

One of the employees actually made fun of me and snorted when I explained my problem and asked for a manager. After wasting my time on the most rude and dishonest customer service employees I have ever met, I got fed up and confronted the hotel myself in order to solve my issues. I will never use this website ever again. Tip for consumers: Read the small print section and don't trust the filters to be accurate.

I contacted them in reference to the Design Suites in Miami because the mattresses were full of mold and dried urine. They completely ignored me and continue to promote this establishment.

They don't care about their customers. The minimum stars you can give a hotel they promote is 2 stars. How does that give a realistic review? Part of the Expedia Group with vrbo, hotwire, orbitz, travelocity, trivago and car rentals. I am boycotting all of them for manipulating the travel market and taking advantage of people.

Products used: Left hotel early when we discovered the filthy mattresses. They will support and cover for even the worse hotel. We booked Galveston Beach hotel in April Very strong mold or fungus smell through out second floor and especially in our room. They will not allow cancellation or credit if not cancelled 24 hours prior to date of stay.

Others have reviewed same hotel for same unsafe environmental. Tip for consumers: avoid booking through hotels. The service is terrible! I searched for hotels in my area, and I booked one that was recommended. I noticed very quickly that the hotel I booked was actually over an hour from the location I searched.

I canceled within 10 minutes, but was then told I wouldn't get a refund. I called and spoke to three people for over two hours asking to either get a refund, get a credit to use at another hotel, or get the booking reinstated and was refused. Absolutely terrible service.

Do not use! I finally had enough points for a free night when i called- a customer service rep. Could not understand him and he would not let me speak to anyone else. I've used hotels.

I wish I knew before booking the hotel that, in the event I clicked a button to cancel, I'd be charged the full price with no credit, no refund, and no way of reinstating the original booking. They stole my money and went and rent the room to another customer. How can that be legal? I will never deal with them again--stick with airbnb. I don't even get the rewards points. Tip for consumers: Don't use the site! Book directly with your hotel or go to airbnb.

I booked with hotels. While their customer service is nice, they cannot modify a reservation if a change is needed. I purchased a non-refundable booking and had a change to the number of people on the reservation. Id did not ask for a complete refund, but they could not credit me for the amount already charged, Booking with a hotel directly, would have avoided this problem.

Things change, life happens I can't reach them by phone or online. Initially when I called hotels. Then I was automatically disconnected. Today, I tried to call and the message now is your trip must be 72 hours away or less. Click, disconnected. I have been a customer for years but they have lost me over this fiasco. Booked a hotel to celebrate my birthday.

Received a confirmation in the mail, as well as a notification that my booking has been confirmed. On the second day, during a conversation with the operator, the operator forces me to cancel my reservation. They want more money, although they initially confirmed a lower price. Don't trust their prices. They'll ruin your party. I canceled a more expensive booking to take advantage of this offer.

First they couldn't accommodate me after trying to pay them several times for a room I booked a room for a night, when I arrived there was no room reserved under my name therefore I had no room for the night, called customer service and was told to call back in 2 hours because the "system was down" like a whole joke they kept "transferring me around to nobody as they would hang up the phone.

I don't recommend this to anyone ever. Please consider something else for the money. Been using the hotels. I travel plus days a year. Use it for the free night every ten days. If you check on the app a lot of times it shows no availability and there is! This summer multiple screw ups. Unreliable, horrible and rude customer service. The number is awful! Wasted several hours of my time for the last time!

Don't rely on them! Had to cancel my 2 room trip with family due to Covid 19, got refunded a gift card for the same hotel. Tried to use the gift card to buy the two rooms later in the year to be told that this was only allowed for one room. Contacted Hotels. So I now have a useless voucher and Hotels.

Very poor - stay away from this site. This site overcharges but I figured it would lead to a reward night. Little did I realize that after one year your bookings toward that one reward night disappeared if not used. The prices are higher than other sites and these crooks then take away any reward you would have had if not used in a year, so you better have booked 10 nights AND used your reward by then! Don't bother with this site! Talk about fine print!

Awful company. Promised that you could get a voucher if you cancelled your booking due to covid. I cancelled my booking, waited 5 months and today was told I could not get my voucher. Horrendous business practices, useless customer service team and flat out liars. Use one of the other hotel booking sites booking. I paid for a room and received a confirmation number. My son arrived to the hotel at 11pm, and they had no record of his reservation. They told me that Hotels.

My son, who just turned 18, was stuck in the middle of nowhere late at night and the young man at the desk of the Hampton Inn told him he had no record of his reservation and it essentially wasn't his problem.

No assistance in finding another room in a mostly booked town. Anything for a buck I guess. Trying to cancel a reservation during this time of crisis. Can't even get an agent. This is unacceptable! Hopefully my credit card company will come thru as I have disputed the bill. I have also contacted attorney general.

I arrived at the hotel to check in only to be told by the front desk that my reservation could not be found. The receptionist informed me that Hotels. She gave me a number for Hotels. After waiting on hold for almost an hour, I decided to book directly through the Hilton App so I could get some rest and deal with this matter later. After speaking with someone twice via the toll free number given to me by the hotel staff, I received an email reply from Hotels. We sorry that your request was denied.

Thanks for choosing Hotels US. Sincerely, Rosa J. I'll be speaking with my attorney concerning this matter. I booked the Doubletree by Hilton Philadelphia Airport due to a cancelled American Airlines flight, appreciated the prompt service, but was promised that a confirmation email would be sent to my email address.

It never arrived. Yes, it was shutdown with absolutely no admittance. I had always used them and will never use them again! Tip for consumers: use it to compare prices only. Booked a non-refundable hotel in Europe, but the trip was cancelled due to the Corona virus. No assistance is offered.

No help offered on website and they offer a phone number but they will take your call until 72 hours of arrival date. Don't ever use this company to book a reservation. They do not deserve your business!